Action on Elder Abuse

Helpline: 0800 808 8141

www.elderabuse.org.uk

Open every weekday from 9.00am to 5.00pm.

It can provide information on the nature of elder abuse and indicate what action might be taken in response to abuse or to prevent it (although it cannot provide legal advice)

Police

Local telephone directory will have details of local stations; in an emergency dial 999.

Most abuse is criminal and the police are able to respond sensitively to reports of abuse.

Social Work

Local telephone directory will have details of local offices

Social Workers can assess your need for extra help and arrange for you to get this. This could include personal care; help with meals or shopping, housing or other accommodation. Social work will also respond when an older adult is being abused.

Domestic Abuse

Wales Domestic Abuse Helpline: 0808 80 10 800

www.walesdomesticabusehelpline.org

Open 24 hours

This is for anyone being abused at home or concerned about someone they know.

Victim Support

Helpline: 0845 30 30 900

The line is open from 9.00am to 9.00pm, Monday to Friday, from 9.00am to 7.00pm at weekends and from 9.00am to 5.00pm on public holidays.

If you have been a victim of crime, this government-funded voluntary organisation can provide free confidential support, practical help and information. If the police catch the person accused of the crime and the case goes to court, you can also get help from Victim Support’s witness service.

Samaritans

08457 909090

People who have experienced abuse, and those who have abused, often find it helpful to talk to a supportive listener. Samaritans are available 24hrs per day for people who are distressed and need someone to talk to.

Alzheimers Wales

0845 300 0336

The helpline is open from 8.30am to 6.30pm Monday to Friday.

The Society has expertise in information and education for carers and professionals. The helpline includes advice on how to get practical help caring for someone with dementia and is someone to talk to if you are having a ‘bad’ day caring for someone with dementia.

Commission for Social Care Inspection

To make a complaint: 0845 015 0120

The Commission for Social Care Inspection (CSCI) regulates care homes and inspects every care home registered by them. Any registered care provider must, by law, have a complaints procedure. Services have rules about the staff they employ and the standards of care they provide. If you would like to make a complaint about a care home, contact the number above.

Advocacy

Contact your local Age Concern office who may have an advocacy service or can signpost to one in the local area.

Sometimes the interests of the person who has experienced abuse can be overlooked, if they are unable to speak out for themselves. Advocacy services can help support an individual older person and ensure their wishes are central to the process of resolving the abusive situation.

Financial Abuse

Citizens Advice Bureau

Local telephone directory will have details of local CAB Offices

www.citizensadvice.org.uk

Give advice to help people resolve their debts, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems and is available to anyone regardless of race, gender, sexuality, age, nationality, disability or religion.

Alternatively, discuss any financial concerns with your lawyer.